These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our website or any of our applications through whatever platform (hereafter collectively referred to as the 'Platform') and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).
All Bookme services are owned and operated by Bookme Tickets Pvt. Ltd. These terms and conditions are a binding legal agreement between the customers and Bookme regarding your use of the services made available. Unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, exploitation (commercial or otherwise), or any other form of transfer of any portion of the website, application or other services, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited and can lead to legal action. Bookme is a service that sends e-tickets to you via SMS/email if a bus, airline, hotel, or cinema company has enabled online access and partnered with our platform. Bookme is not responsible for any loss, refunds or any other damages in case of cancellation or other such circumstances other than the policies of our service providers as Bookme is a ticketing platform that is only responsible for issuing tickets. Bookme is not responsible for any delay or booking cancellation on behalf of a service provider on the platform.
Mode of Payment
Currently, Bookme supports 5 types of payment methods listed below:
- Easypaisa Mobile account
- Easypaisa Shop
- Jazz Cash Mobile account
- Jazz Cash Shop
- Credit/Debit Cards
- Bank Transfer
- NiFT E-Pay
Note: If you pay with a credit/debit card, Bookme can request you to provide photo identification and masked card details which is a requirement from the State Bank of Pakistan.
Refund Policy
For Cinema:
No cancellation or refunds for tickets.
For Events:
No cancellation or refunds for tickets.
For Buses:
- During public holidays, it is highly likely that companies cancel departures or operations for the entire day. In that case, customers are entitled to either get their seats adjusted in their next order or get a complete refund. In this case, the customer must raise a complaint and request for a refund or adjustment. Bookme will verify from the respected company and process the customer query accordingly.
- In case of a bus drop, you need to contact Bookme within 3 days of departure and the full amount will be refunded, however, if you miss the bus no refund will be given by any bus service company.
- All transport tickets can be canceled 2 hours before departure with a certain amount of penalty and on-spot requests won’t be entertained.
The following are the specifics for bus service providers:
- Daewoo Express: 30% penalty on the ticket price will be charged to customers.
- Tickets can be canceled 2 hours before departure with a penalty, except for Bilal Travels, Silk Line, and other exceptions which allow cancellations 2.5 hours before departure.
- Kainat Travels: Tickets are non-refundable.
- On-the-spot requests won’t be entertained.
- QConnect: Free cancellation up to 72 hours before scheduled departure. 20% penalty on cancellations up to 48 hours before departure. No refunds for cancellations made 24 hours before departure.
- Road Master: Free cancellation or adjustment 72 hours before departure. 20% penalty within the first 72 hours before departure. No refund for missed buses, but adjustment is possible within 24 hours with a 30% penalty.
According to NCOC, a vaccination certificate is mandatory for traveling. If a bus service does not allow traveling without a vaccination certificate Bookme will not be responsible for any reimbursements.
Besides the refunds policy mentioned above, if a bus company changes its cancellation policies, you will be charged penalties according to the new policies. Refunds will be processed within 5-10 working days after the departure date. Bank accounts are mandatory for refunds. Cancellation/adjustment can be done just one time against one order.
For Cinema:
No cancellation or refunds for tickets.
Airlines:
All customers are required to check with their respective airline operator for details regarding ticket cancellation before departure, any modifications in ticket prices, and in case of missing a flight. All such details are mentioned on the purchased ticket.
Every query related to flight cancellation, date change, refund claims, and no-show cases will be entertained according to the policies of the relevant airlines.
Hotels:
You are required to thoroughly go through the terms and conditions of the respective hotel that you want to book. All details regarding refunds, cancellations, and failure to show up are included in the confirmation email and in the hotel details section of the website and mobile app.
Car Rental:
- No Refund: Cancellations made less than 4 hours before pickup.
- 100% Refund: Cancellations before 48 hours of pickup.
- 10% Penalty: Cancellations before 24 hours of pickup.
- 30% Penalty: Cancellations before 12 hours of pickup.
- Multiple-Day Bookings: The above policies apply to the first day, and a 100% refund is provided for any remaining days.
Refund Process via IBFT:
- If the cancellation is due to the customer's 'change of plans', a flat fee of 3% will be charged.
- If for some reason the cancellation is due to the transport carrier, then the reversal fee will be waived.
Permitted Use
Our website and application are for your personal and non-commercial use only. All information is protected by copyrights, trademarks, and applicable laws. Unless otherwise agreed to in writing by Bookme, you agree that you will not use the website or application, or duplicate, download, publish, modify, or otherwise distribute or use any material in the for any purpose, except for your personal, non-commercial use.
For any offers/rewards/contests/lucky draws
Winners will be notified through the contact details stated by the Participant in the online purchase details. Prizes are non-refundable, non-exchangeable, not redeemable for cash, and non-transferable. The decision of Bookme on all matters relating to or in connection with any offers/rewards/contests/lucky draws (including selection of the winners) is final and binding on all parties concerned.
Promotion Period
Only purchases made during the Promotion Period are entitled to participate in the Lucky Draw. Bookme reserves the right at its sole and absolute discretion to suspend or extend the Submission Period for any reason at any time and without any liability.
Notification to Winner
Winners will be notified through the contact details stated by the Participant in the online purchase details. In the event that Bookme is unable to contact any of the winners within 3 working days for whatever reasons, the prize of that particular winner will be forfeited at the sole discretion of Bookme. No alternatives will be offered.
Exclusion of Liability
Bookme, its employees, agents, and representatives hereby disclaim any liabilities that may arise in connection with the Lucky Draw and any materials produced in relation thereto. Further, Bookme, its employees, agents, and representatives shall not be held responsible for any entries that are lost or damaged in transit.
Privacy Policy - Personally Identifiable Information
Your use of the Bookme website or application and any information provided by you or gathered by either Bookme or third parties is governed by the Bookme Privacy Policy which is incorporated by this reference. You agree to Bookme collection, use, and sharing of your information as set forth in the Bookme Privacy Policy.
Terms and Conditions for BookmeBro Subscription
The below mentioned terms and conditions apply to BookmeBro subscription on Bookme app, website, and all third-party integrations. These terms and conditions may be amended from time to time. By subscribing to BookmeBro, you agree to be bound by the terms and conditions stated herein.
1. Amendments in Terms and Conditions
Bookme reserves the right to update or modify the terms and conditions regarding BookmeBro at any time. Any changes made will be effective immediately after the terms and conditions are updated. Continuing your BookmeBro subscription will be considered as acceptance of the revised terms and conditions.
2. Subscription is Non-Refundable
All subscriptions for BookmeBro are non-refundable. No refunds will be issued for subscription fees. However, you may cancel your subscription to avoid charges for the next billing cycle.
3. Auto Renewal
Your BookmeBro subscription automatically renews at the end of each billing cycle. By subscribing to BookmeBro, you authorize us to charge your payment method for the recurring subscription fees. The auto-renewal will continue unless you cancel your subscription before the next billing cycle.
4. Price Change Notifications
Bookme reserves the right to change the subscription fee for BookmeBro at any time. In case of a price change, you will be notified through email, SMS, or app notification. If you do not agree with the new price, you may cancel your subscription before the next billing cycle; otherwise, continued usage will be deemed as acceptance of the new price.
5. Cancellation Policy
You may cancel your BookmeBro subscription at any time by following the cancellation procedure within the app or by contacting customer support. Upon cancellation, your subscription benefits will continue until the end of the current billing cycle, and auto-renewal will be disabled for future billing cycles.
6. Termination of Service
Bookme reserves the right to terminate or suspend your subscription and access to the Bookme app and website at any time, with or without notice, for reasons including but not limited to violations of these terms and conditions or involvement in any unlawful activities.
7. Limitation of Liability
Bookme shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use the Bookme app, website, or the BookmeBro subscription service, even if advised of the possibility of such damages.
8. Law and Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or relating to this agreement shall be exclusively subject to the jurisdiction of the courts in Pakistan.
9. Intellectual Property
All intellectual property rights related to Bookme, including but not limited to copyrights, trademarks, patents, and trade secrets, are the sole property of Bookme. You may not reproduce, distribute, modify, or create derivative works based on the app or its content without prior written consent from Bookme.
By subscribing to BookmeBro, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you do not agree with any part of this agreement, please refrain from subscribing to BookmeBro.
For any assistance, please contact our 24/7 Customer Support Service UAN Number: 042-111-BOOKME